Thank You for Partnering with Brandcare Digital
We appreciate your trust in our expertise. We are committed to delivering high-quality digital strategies that drive growth for your brand. To ensure a transparent professional relationship, please review our policy regarding service cancellations and refunds.
General Principles
As a service-based agency, Brandcare Digital allocates human resources, technology subscriptions, and creative labor immediately upon the commencement of a project. Therefore, our refund parameters are based on work completed and resource allocation.
Service Cancellation & Eligibility
You may request to pause or cancel a service in accordance with the notice period outlined in your specific contract.
- Monthly Retainers: Cancellation requests for ongoing services (SEO, Social Media Management, etc.) typically require a written notice as specified in your agreement.
- Project-Based Work: For one-time projects (Website audits, Brand Identity, Campaign Setup), refunds are only eligible if the request is made before the creative or technical work has commenced.
Non-Refundable Services
Please note that the following are strictly non-refundable:
- Ad Spend: Any budget paid directly to third-party platforms (Google Ads, Meta, LinkedIn) is non-refundable as it is consumed by the platforms in real-time.
- Completed Milestones: Fees for work already performed, presented, or delivered to the client.
- Customized Digital Assets: Any strategy documents, custom code, or creative designs developed specifically for your brand.
- Third-Party Costs: Any costs incurred for premium plugins, stock footage, or software licenses purchased specifically for your project.
Refund Process
- Review: Once a refund request is submitted, our account management team will review the status of the project and the man-hours logged.
- Approval: If a partial or full refund is approved, you will be notified in writing regarding the calculated amount.
- Processing: Approved refunds will be issued via bank transfer or credited back to the original payment method within 7–10 business days, depending on your financial institution.
Relationship to Signed Agreements
Important Note: This website policy serves as a general guideline. All specific financial terms, including termination clauses and milestone-based refund structures, are governed by the individual Business Service Agreement (SOW/Contract) signed by the client at the time of partnership signup. In the event of a conflict between this website policy and your signed agreement, the terms of the signed agreement shall prevail.
Service Discrepancies
If you feel that the digital deliverables do not align with the agreed-upon Scope of Work, please reach out to your Account Manager immediately.
- To help us resolve the issue, please provide a detailed written brief outlining the specific discrepancies between the deliverables and the original project brief.
- We prioritize revisions and optimizations over refunds to ensure your marketing objectives are eventually met.
Contact Us
For any questions or concerns about this Privacy Policy or your data, please contact us at
Email: [email protected]
Phone: +971-4-271-1555
Website: https://www.brandcaredigital.com